The Online Help Desk is an interactive tool which has been designed to cater to the needs of the employees working at Contemporary Services Corporation. This tool helps the user to register the IT problems which they encounter. Once the problems are registered, the IT department works on them in the order of priority. All the problems registered by the users become updated online.

The application follows “the ticketing concept” where all requests are issued a unique ticket number for reference. The user can use this ticket number for any further correspondence regarding the problem. This ticket number helps the user to check the status of the problem registered.

This user friendly tool helps the IT department to solve all the problems encountered by different departments and ensures a smoother flow of work in the organization without any interruption.